Frequently Asked Questions

Below are some commonly asked questions about our products and services.

Questions about us:

We take pride in marking more than two decades of successful business!

We provide service for all HVAC equipment brands, with a primary focus on installing Trane, Mitsubishi, and Roberts Gordon equipment.

Depending on the season, we typically provide same-day service and prioritize installation and changeouts.

We gladly welcome various forms of payment, such as checks, cash, and credit/debit cards (please note that credit card transactions may incur a small fee, typically around 3%).

Our technicians undergo rigorous certification and training programs to ensure they are well-equipped with the latest industry knowledge and expertise. We prioritize continuous education to keep our team up-to-date with advancements in HVAC technology and best practices. This commitment ensures that our technicians are not only certified but also proficient in handling a wide range of HVAC issues with precision and professionalism.

Absolutely! We specialize in recommending and implementing energy-efficient upgrades for HVAC systems. From programmable thermostats and smart controls to high-efficiency equipment, our goal is to enhance your system's performance while reducing energy consumption. Our technicians can assess your current setup and provide personalized recommendations to improve efficiency and save on energy costs.

Currently, we do not provide duct cleaning services. While clean ducts contribute to improved indoor air quality, our expertise lies in HVAC repair, installation, and maintenance. We can, however, offer guidance on reputable duct cleaning services in the area to ensure a comprehensive approach to your indoor air quality needs.

Certainly! We believe in transparency and providing our customers with accurate estimates before commencing any work. Our team will assess the scope of the project, discuss the required services, and provide a detailed estimate outlining the associated costs. This allows you to make informed decisions and ensures that there are no surprises when it comes to billing. Customer satisfaction is our priority, and we aim to establish clear communication throughout the service process.

Yes, we take pride in standing behind our work and the equipment we install. Our services and products often come with warranties to guarantee your satisfaction and provide peace of mind. Warranties can vary depending on the type of service or equipment, and our team will provide you with clear details about the coverage. It's part of our commitment to ensuring that you have confidence in the reliability and quality of our work.

Certainly! Zoning systems provide a highly effective solution for customized comfort in different areas of your home. Our experts can assess your property's layout and heating and cooling needs to design and implement a zoning system tailored to enhance efficiency and comfort.

Questions about HVAC:

We recommend a monthly check of your filters. If you're using disposable filters (usually with a cardboard edge) and find them dirty, simply replace them rather than attempting to clean. Higher efficiency pleated air filters may last up to three months before requiring replacement. However, in seasons of increased usage or homes with pets, it's advisable to check them more frequently for optimal performance.

The ideal indoor humidity typically falls around 35%, with the range of 30% to 40% being optimal for many homes. Exceeding this level may result in window condensation, fostering mold growth that can contribute to allergy and respiratory issues.

Dust mites, major allergy triggers, thrive in environments with just 50% relative humidity. Elevated humidity levels above 60% create favorable conditions for allergens like molds, potentially causing a range of ailments such as asthma, allergies, and respiratory infections.

A two-stage furnace excels in efficiency compared to its single-stage counterpart, delivering just the right amount of heat to meet the needs of your home and family effectively. Not only is it noticeably quieter, thanks to not operating at full capacity each time, but it also produces fewer carbon dioxide emissions, contributing to a more environmentally friendly heating solution.

When considering a new gas furnace, undoubtedly, a variable-speed, two-stage furnace stands out as the optimal choice for enhanced efficiency and overall performance.

Heating your home with natural gas is a convenient, affordable, safe, and reliable choice, making gas systems the most popular heating option in the United States. With natural gas, you eliminate the dependency on fuel deliveries, and given its plentiful resources, there's no indication of a shortage for at least a century. Another perk is that natural gas doesn't require a chimney, and it's known for its cleanliness, free from unpleasant odors, soot, or ashes.

Electric heating provides an efficient alternative, particularly for homes with affordable utility rates or those without access to natural gas or propane. Various types of electric heating systems are available, each catering to specific needs. Heat pumps offer both heating and cooling functions, while traditional strip heaters provide straightforward heating. Geothermal systems tap into the Earth's stable temperatures for efficient heating. In recent years, inverter technology has significantly improved electric heating systems, making them more quiet and energy-efficient. This technology allows for variable-speed operation, adjusting the heating output as needed, resulting in enhanced comfort and reduced energy consumption.

Propane gas, though not as convenient as natural gas, still offers a clean and cost-effective method for heating homes and running appliances, especially in areas where natural gas is unavailable.

Unusual noises from your HVAC system may indicate various issues, from loose components to more complex problems. If you notice any strange sounds such as banging, rattling, or squealing, it's advisable to turn off the system and contact our professional technicians. Attempting to troubleshoot or fix the issue without expertise may lead to further damage. Our team can promptly diagnose the problem, recommend necessary repairs, and restore your system to optimal functionality.

While both heat pumps and traditional air conditioners share the basic function of cooling, a heat pump is versatile as it can also provide heating during colder months. It operates by transferring heat between the indoors and outdoors, serving as both a heating and cooling system. In contrast, a traditional air conditioner solely cools the indoor air. The choice between the two depends on climate, preferences, and specific heating and cooling needs.

Regular HVAC maintenance is crucial for the longevity and optimal performance of your system. We recommend scheduling maintenance at least twice a year, ideally before the heating and cooling seasons. This proactive approach allows our technicians to identify and address potential issues before they escalate, ensuring that your HVAC system operates efficiently and minimizing the risk of unexpected breakdowns.

If you're experiencing issues with your HVAC system or notice inconsistent temperatures in your home, it could be a sign that your thermostat needs attention. Common signs of thermostat issues include inaccurate temperature readings, unresponsiveness, or frequent cycling. Our technicians can assess your thermostat, checking for calibration accuracy and potential malfunctions. Whether it requires recalibration, adjustment, or replacement, we have the expertise to ensure your thermostat functions optimally for efficient heating and cooling.